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🔐 Privacy Policy — Modern Leadership LLC DBA Operating System

Last Updated: April 1st, 2026

✅ IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Operating System (Modern Leadership LLC DBA Operating System) ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

✅ Information We Collect

We collect the following types of information:

Personal Information:

• First Name
• Last Name
• Email Address
• Phone Number
• Business Name
• Service Interested In
• Country
• City
• State
• Postal Code
• Website
• Message / Notes

• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

✅ Non-Personal Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

✅ Customer Communication

• Records of inquiries and service requests
• Appointment booking details (date, time, timezone)
• Newsletter subscription details
• Service preferences and responses
• Communication history (SMS, email, calls)

✅ How We Use Your Information

We use collected data for:

• Providing and improving our services
• Managing your application and onboarding process
• Scheduling and confirming appointments
• Sending reminders, updates, and support messages
• Communicating regarding your inquiries and services
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

✅ SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, application updates, onboarding updates, and important notifications.

✅ Opt-In & Consent

• You will only receive messages if you have explicitly opted in via our website forms (application form, booking form, contact form, newsletter form)
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

✅ Opt-Out Instructions

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message
• No further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

✅ Message Frequency & Content

• Message frequency varies based on your interactions (application, booking, services)
• Messages are directly related to your requests and services
• Marketing messages are only sent if you explicitly opt-in

✅ Help & Support

• Reply "HELP" for assistance
• Or contact us at [email protected]
• Phone support: +1 310-228-8156

✅ Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and regional carriers

✅ SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (such as CRM, automation, and messaging platforms) is permitted.

All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

✅ Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers:

• CRM platforms, automation tools, and scheduling systems
• SMS service providers (only for delivering messages you opted into)
• Technical and operational service providers

(All providers are required to maintain confidentiality)

✅ Legal Compliance

• If required by law or legal process
• To protect our rights and business

✅ Business Transfers

• In case of merger, acquisition, or sale

⚠️ All the above exclude SMS opt-in data and consent (except messaging providers).

✅ Data Security

We implement security measures including:

• Encryption of sensitive data
• Secure systems and access controls
• Regular monitoring and updates
• Staff training on data protection

However, no system is 100% secure.

✅ Cookies & Tracking Technologies

We use cookies to:

• Analyze traffic and behavior
• Improve website performance
• Remember preferences

You can disable cookies via browser settings.

✅ Your Rights & Choices

You have the right to:

• Access or update your data
• Request deletion of your data
• Opt-out of emails (unsubscribe)
• Opt-out of SMS (reply STOP)
• Withdraw consent anytime

To request anything, contact us below.